Welcome to the Alpha Store

Corporate Site

Call our Corporate Office at 886.253.2227866.253.2227

 

Service & Support

As part of your relationship with Alpha Card Services, you can expect world-class customer service and technical support.  Not only do we provide round-the-clock support on your merchant’s purchase, our relationship managers will reach out to ensure your continued satisfaction and make certain that their Alpha Card experience is superior.

Our customer service and technical support representatives are all based at our Huntingdon Valley, PA corporate headquarters, and have been thoroughly trained on all aspects of Alpha Card products.  Most customer service issues can be corrected quickly through a combination of phone and email support.

Zero Hold Time Policy

Alpha Card Services also guarantees an industry first Zero Hold time policy.  You never will be entered into a phone queue for your support issues.  Our multilingual, U.S. based customer service and technical support departments are always here to assist you.

Quality Assurance

Alpha Card merchants can expect monthly calls to ensure that their statement is accurate and complete.  Additionally, after their product is installed and configured, our quality assurance team will reach out to them and make certain that everything is operating as promised.  Alpha Card merchants can also expect to receive quarterly phone calls to ensure their Alpha Card experience is going as planned.

Same Day Application Approval

Additionally we pledge a same day application approval for all new merchants.  Alpha Card Services has implemented an extended hours Underwriting Department. If a completed merchant application is submitted to our Underwriting Department by 3:00 p.m. PST, it will be approved the same day.  This recent change expands the current deadline by 4 hours!  This expanded Underwriting schedule is designed to further support our ISO & MLS nationwide in obtaining same day account approval.  We understand the reality that merchant business does not end at 5:00 p.m. EST.

To reach Alpha Card Customer Service directly, please email service@alphacardservices.com or call 866.253.2227 ext. 2. 
To reach Alpha Card Technical Support directly, please email tech@alphacardservices.com or call 866.253.2227 ext. 3.

   

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Alpha Card Services, LLC is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA

© 2014 Alpha Card Services. All Rights Reserved.